Lmim Engineer

224

Itil framework knowledge
Incident management lifecycle
Root cause analysis facilitation
The role acts as the primary point of contact for major incidents, coordinating across technical teams to restore normal service operations quickly

Job Summary

  • The role acts as the primary point of contact for major incidents, coordinating across technical teams to restore normal service operations quickly.
  • Candidates are expected to facilitate post-incident reviews and guide teams through root cause analysis to define improvement actions.
  • This position requires continuous review of incident management processes to identify trends and recommend long-term solutions.

Matching Summary

The role acts as the primary point of contact for major incidents, coordinating across technical teams to restore normal service operations quickly.

Skills & Requirements

Must-have

  • ITIL framework knowledge
  • Incident management lifecycle
  • Root cause analysis facilitation
  • ITSM tool experience
  • Agile way of working

Nice-to-have

  • Strong leadership skills
  • Excellent communication abilities
  • Decision-making under pressure
  • Background in technical support

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5 years of experience in related field
  • ITIL Foundation certification preferred
  • Experience with ServiceNow or Azure tools

Work Rights

Not specified

Tailored Resume

Cover Letter