Customer Support Specialist Iii - Billingual

Exact Sciences Corporation

Base: $42,000 - $62,400 (national); base: $48,000 ...
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4+ years customer service experience
Healthcare industry background preferred
Strong verbal and written english skills
** Exact Sciences Corporation is seeking a bilingual Customer Support Specialist III to assist their sales teams and internal customers in the healthcare industry. The ideal candidate will have extensive customer service experience and excellent communication skills, working in a collaborative environment to resolve issues and support clients effectively. **

Job Summary

  • This position supports Exact Sciences Sales Teams, Providers, and internal customers by resolving issues and managing specialty client orders.
  • The role requires excellent problem-solving abilities and the capacity to communicate effectively with all levels of staff through verbal and written channels.
  • Exact Sciences offers a comprehensive benefits package including paid time off, health coverage, and a retirement savings plan.

Matching Summary

Match Score: 75

** Exact Sciences Corporation is seeking a bilingual Customer Support Specialist III to assist their sales teams and internal customers in the healthcare industry. The ideal candidate will have extensive customer service experience and excellent communication skills, working in a collaborative environment to resolve issues and support clients effectively. **

Salary

Base: $42,000 - $62,400 (National); Base: $48,000 - $62,400 (California); Bonus eligible

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • Healthcare industry background preferred
  • Strong verbal and written English skills
  • Ability to work cross-functionally
  • Epic process assessment score 80% or higher

Nice-to-have

  • Associates degree in business administration
  • Knowledge of contact center technology
  • Positive attitude with interpersonal skills
  • Experience with National Accounts
  • Self-motivated and disciplined worker

Key Requirements

  • High School Diploma or GED required
  • 4+ years of customer service experience
  • Must be authorized to work in the United States without sponsorship
  • Minimum age of 18 years old
  • Pass Epic processes assessment with 80% or higher

Work Rights

Authorization to work in the United States without sponsorship

Tailored Resume

Cover Letter