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Cognex Corporation is looking for a Salesforce Service Cloud Business Analyst to enhance their Salesforce Service Cloud environment. The ideal candidate should have significant experience in Salesforce Service Cloud functionalities and a strong background in collaborating with cross-functional teams to drive process improvements.
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Job Summary
The role focuses on supporting analysis and solution enhancements within the Salesforce Service Cloud environment.
You will collaborate with cross-functional teams to identify areas for process improvement and automation in case management.
This position requires translating business requirements into user stories and ensuring alignment with Salesforce best practices.
Matching Summary
Match Score: 75
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Cognex Corporation is looking for a Salesforce Service Cloud Business Analyst to enhance their Salesforce Service Cloud environment. The ideal candidate should have significant experience in Salesforce Service Cloud functionalities and a strong background in collaborating with cross-functional teams to drive process improvements.
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Skills & Requirements
Must-have
Salesforce Service Cloud expertise
Business requirements gathering
User story translation
Process optimization and automation
Cross-functional collaboration
Nice-to-have
Experience with GenAI technologies
Knowledge of Experience Cloud
Strong communication skills
Agile methodology experience
Jira and Confluence proficiency
Key Requirements
Bachelor's degree in Business or related field
3+ years as Salesforce Business Analyst
2+ years hands-on Service Cloud experience
Service Cloud Consultant or Administrator certification preferred