Customer Success Manager, Amer

Talon.One

Boston, MA, US
Estimated total compensation $125,000 ote; competi...
On-site
Experience with saas products and apis
Proven track record in customer success or account management
Ability to manage a book of 15-20 accounts
Talon.One is a powerful incentives engine unifying loyalty, promotions, and gamification for over 250 global brands

Job Summary

  • Talon.One is a powerful incentives engine unifying loyalty, promotions, and gamification for over 250 global brands.
  • The role involves building strong customer relationships to drive product adoption while connecting marketing goals with an API-driven technical product.
  • Employees receive competitive salaries, a 401(k) plan with match, flexible PTO, and access to a learning budget including LinkedIn Learning.

Matching Summary

Talon.One is a powerful incentives engine unifying loyalty, promotions, and gamification for over 250 global brands.

Salary

Estimated total compensation $125,000 OTE; Competitive salaries; 401(k) plan w/match

Skills & Requirements

Must-have

  • Experience with SaaS products and APIs
  • Proven track record in Customer Success or Account Management
  • Ability to manage a book of 15-20 accounts
  • Exceptional spoken and written English communication skills
  • Experience collaborating with diverse internal and external stakeholders

Nice-to-have

  • Passion for tech and marketing-related experience
  • Background in the loyalty and promotion industry
  • Empathetic attitude with desire to help customers
  • Flexible approach to uncertainty and change
  • Experience translating customer insights into actionable feedback

Key Requirements

  • Manage a book of 15-20 accounts
  • Experience working with Marketing, Developers, Sales, and Executives
  • Location within commuting distance of New York or Boston hubs

Work Rights

Must be located within commuting distance of New York or Boston hubs

Tailored Resume

Cover Letter