Fraud Client Services Representative - Bilingual Spanish

Bank of America (GHR)

Fluent in spanish and english
Pass bilingual spanish assessment
Multi-tasking between systems
This role is responsible for resolving multi-product fraud related client requests through calls, chats, or emails

Job Summary

  • This role is responsible for resolving multi-product fraud related client requests through calls, chats, or emails.
  • The position requires fluency in both Spanish and English with the ability to pass a specific bilingual assessment.
  • Employees must demonstrate accuracy, logic, and the ability to toggle between multiple systems while delivering great client experiences.

Matching Summary

This role is responsible for resolving multi-product fraud related client requests through calls, chats, or emails.

Skills & Requirements

Must-have

  • Fluent in Spanish and English
  • Pass bilingual Spanish assessment
  • Multi-tasking between systems
  • Accurate data entry and recording
  • Fraud identification and escalation

Nice-to-have

  • Conflict management skills
  • Critical thinking abilities
  • Digital solution adoption
  • Relationship deepening focus
  • Adaptability to updates

Key Requirements

  • High School Diploma / GED
  • Fluency in Spanish and English
  • Pass bilingual Spanish assessment

Work Rights

Not specified

Tailored Resume

Cover Letter