Manager, It Service Management Operations

175

Madison, WI, US
Base: $124,000.00 - $211,000.00; bonus: eligible; ...
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6+ years it service management experience
3+ years formal people leadership
Change enablement and incident management governance
** Exact Sciences is seeking a Manager of IT Service Management Operations to enhance operational standards and ensure service reliability in a role critical to the company's mission of improving cancer detection and treatment. This position requires leadership in various ITSM processes and a strong focus on operational excellence within a collaborative team environment. **

Job Summary

  • The role supports Exact Sciences' mission to improve and save lives through early detection and cancer diagnostics by ensuring high operational standards.
  • The Manager is responsible for leading Change Enablement, Major Incident Management, Access Management, and Service Desk operations while fostering a culture of service excellence.
  • The position offers a competitive salary range, bonus eligibility, and comprehensive benefits including health coverage and paid time off.

Matching Summary

Match Score: 75

** Exact Sciences is seeking a Manager of IT Service Management Operations to enhance operational standards and ensure service reliability in a role critical to the company's mission of improving cancer detection and treatment. This position requires leadership in various ITSM processes and a strong focus on operational excellence within a collaborative team environment. **

Salary

Base: $124,000.00 - $211,000.00; Bonus: Eligible; Benefits: PTO, retirement plan, medical/dental/vision

Skills & Requirements

Must-have

  • 6+ years IT Service Management experience
  • 3+ years formal people leadership
  • Change Enablement and Incident Management governance
  • Access Management process oversight
  • Service Desk operations management
  • Risk and Impact Management expertise

Nice-to-have

  • ITIL v4 Managing Professional certification
  • Experience with ServiceNow modules
  • Knowledge of Agile/DevOps methodologies
  • Familiarity with regulated laboratory environments
  • Operational risk reduction strategies

Key Requirements

  • ITIL 4 certification required
  • 6+ years ITSM or IT Operations experience
  • 3+ years formal people leadership experience
  • Enterprise environment supervision experience

Work Rights

Not specified

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