Escalation Lead/senior Technical Support Specialist

AUTODESK CONSTRUCTION CLOUD

Bangalore, India
Not specified; offers based on experience + locati...
5-7 years industry experience
Revit navisworks bim360 proficiency
24/7 rotation availability
The role involves managing critical escalations from executive teams and enterprise accounts to ensure successful resolution

Job Summary

  • The role involves managing critical escalations from executive teams and enterprise accounts to ensure successful resolution.
  • Candidates must be available for a 24/7 work environment including weekends as part of a rotating schedule.
  • The position requires analyzing root causes of issues to suggest process improvements and prevent recurrence.

Matching Summary

The role involves managing critical escalations from executive teams and enterprise accounts to ensure successful resolution.

Salary

Not specified; Offers based on experience and location; Includes annual cash bonuses, stock grants, and comprehensive benefits

Skills & Requirements

Must-have

  • 5-7 years industry experience
  • Revit Navisworks BIM360 proficiency
  • 24/7 rotation availability
  • Team leadership experience
  • Customer escalation management

Nice-to-have

  • Knowledge Centered Support methodology
  • Product beta program participation
  • Strong communication skills
  • Flexible working hours adaptability
  • Construction workflow knowledge

Key Requirements

  • Bachelor's degree in Design, Engineering, or Infrastructure
  • Minimum 5-7 years of industry working experience
  • 1+ years of team leadership or coaching experience
  • 3+ years of technology and customer support experience

Work Rights

Not specified

Tailored Resume

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