As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves providing options through education and demonstration of in-branch technology and digital banking, while championing risk-adverse culture and processes.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support for credit product applications
Financial Health Checks completion
Problem solving and solution provision
Nice-to-have
Genuine interest in financial wellbeing
Ability to work in busy retail environment
Holistic customer solution approach
Integrity and customer-centric mindset
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined roster hours
Ability to work Thursday and Friday 8:30am - 4:45pm