Customer Success Manager - Enterprise

iSOFT / GWI

New York City, New York, United States
Base: $85,000 - $100,000; bonus/equity: commission...
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Strong interpersonal relationship building skills
High attention to detail with analytical skills
Ability to present data stories confidently
** The Customer Success Manager - Enterprise position at iSOFT/GWI in New York City focuses on helping enterprise clients effectively utilize the company's products and data through proactive relationship management and consultative support. The role emphasizes building strong client relationships, driving product adoption, and identifying growth opportunities while fostering a culture of innovation and respect. **

Job Summary

  • The role involves helping Enterprise clients achieve desired outcomes through proactive relationship building and consultative support.
  • Employees will create success plans, track adoption metrics, and collaborate with account managers to identify growth opportunities.
  • The company offers a comprehensive benefits package including top-tier health cover, 401(k) matching, and flexible work arrangements.

Matching Summary

Match Score: 75

** The Customer Success Manager - Enterprise position at iSOFT/GWI in New York City focuses on helping enterprise clients effectively utilize the company's products and data through proactive relationship management and consultative support. The role emphasizes building strong client relationships, driving product adoption, and identifying growth opportunities while fostering a culture of innovation and respect. **

Salary

Base: $85,000 - $100,000; Bonus/Equity: Commission included; Benefits: 401(k) matching, health cover, dental & vision

Skills & Requirements

Must-have

  • Strong interpersonal relationship building skills
  • High attention to detail with analytical skills
  • Ability to present data stories confidently
  • Experience managing enterprise client portfolios
  • Proactive mindset for customer adoption and growth

Nice-to-have

  • Natural ability to switch between different roles
  • Passion for building trust with customers
  • Innovative ideas to inspire customer engagement
  • Ability to work autonomously on improvements
  • Respectful attitude towards everyone at all levels

Key Requirements

  • Strong analytical skills with high attention to detail
  • Experience in customer success or account management
  • Ability to interpret and deliver usage reports

Work Rights

Not specified

Tailored Resume

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