Call Centre Executive (Hilton Singapore Orchard)

OUE LIMITED

Singapore, Singapore
Minimum 1 year experience in 5-star hotel
Proficiency with onq pm and kipsu systems
Strong customer service and communication skills
The role ensures all external and internal communications are handled efficiently while delighting guests in line with Hilton brand standards

Job Summary

  • The role ensures all external and internal communications are handled efficiently while delighting guests in line with Hilton brand standards.
  • Candidates must actively promote Hilton Honors benefits and maximize sales by maintaining a strong sales attitude at all times.
  • The position requires familiarity with specific hotel operating systems including OnQ PM, Kipsu, HotSOS, PBX, and Micros.

Matching Summary

Match Score: 85

The role ensures all external and internal communications are handled efficiently while delighting guests in line with Hilton brand standards.

Skills & Requirements

Must-have

  • Minimum 1 year experience in 5-star hotel
  • Proficiency with OnQ PM and Kipsu systems
  • Strong customer service and communication skills
  • Ability to work under high pressure
  • Knowledge of Hilton Honors program

Nice-to-have

  • Proactive guest needs anticipation
  • Team leadership and training capabilities
  • Sales attitude for revenue maximization
  • Multitasking during peak periods
  • Commitment to safety and health standards

Key Requirements

  • Minimum 1 year experience in same position
  • Experience in 5-star international branded hotel
  • Familiarity with hotel operating systems (OnQ, Kipsu)

Work Rights

Not specified

Tailored Resume

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