Job Summary

• The Client Services Manager is responsible for leading and continuously improving a multi-product call center to deliver accurate, compliant, and empathetic service to members, participants, clients, brokers, consultants and providers.
• This role provides strategic and operational leadership through direct-report and indirect-report structures, ensuring effective staffing, coaching, quality assurance, and performance management across day-to-day operations.
• HealthOne provides the means to help you achieve your goals, whether you’re starting your career or looking to develop additional skills to reach your full potential.

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Skills & Requirements

Key Requirements

• Four to five years broad-based management experience
• Minimum of two years in a lead or senior role
• Insurance experience required
• Bachelor’s Degree in Business, Health Care Administration, or related field preferred; or equivalent work experience

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