Account Associate Iii

WM Waste Management

Phoenix, AZ, United States
Not specified; not specified; competitive total co...
Hybrid
Sales retention strategies
Customer relationship management
Contract negotiation skills
The Account Associate III serves as a key point of contact for WM's Small/Medium business customers focusing on retaining and growing the team's book of business

Job Summary

  • The Account Associate III serves as a key point of contact for WM's Small/Medium business customers focusing on retaining and growing the team's book of business.
  • Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives to prevent customer cancellations.
  • Employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, and Company match on 401K.

Matching Summary

The Account Associate III serves as a key point of contact for WM's Small/Medium business customers focusing on retaining and growing the team's book of business.

Salary

Not specified; Not specified; Competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, Company match on 401K, Paid Vacation, Holidays, and Personal Days

Skills & Requirements

Must-have

  • Sales retention strategies
  • Customer relationship management
  • Contract negotiation skills
  • Inbound call request management
  • Proactive customer outreach

Nice-to-have

  • Peer coaching and training experience
  • Change management processes
  • Four Corners market area sales experience
  • Team-based queue collaboration

Key Requirements

  • High School Diploma or GED
  • 2 years Experience as an WM Account Associate II
  • Current Account Associate II employee status preferred

Work Rights

Must have REAL ID or TSA-approved alternative for air travel or federal property access

Tailored Resume

Cover Letter