This role is pivotal in bridging local execution and global management, ensuring consistent and accurate data across systems and services within the domain
Job Summary
This role is pivotal in bridging local execution and global management, ensuring consistent and accurate data across systems and services within the domain.
You will be responsible for overseeing the Incident and Problem management process, strongly aligned with WB Major incident management team and PSS SRE engineers.
The PSS aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services, meeting the expectations of ING’s business lines and beyond.
Matching Summary
This role is pivotal in bridging local execution and global management, ensuring consistent and accurate data across systems and services within the domain.
Skills & Requirements
Must-have
IT Incident and Problem Management Expert
WB Major incident management
PSS SRE engineers
global standards alignment
audit readiness
policy adherence
ServiceNow
Nice-to-have
proactive and drive to act
excellent team player
take initiative
work accurately and structured
sharp eye for details
highly self-organizing
pragmatic
seek opportunities to improve
Key Requirements
2-5+ years of experience in IT operations, DevOps, or SRE roles
Deep understanding of ITIL, Agile, and DevOps frameworks
Strong stakeholder management skills
Ability to lead guilds
Bachelor’s in Computer Science, Engineering, or related field