消費者サービス運営管理マネージャー（キャリア採用）

Procter & Gamble (P&G)

Kobe, Japan
**
Consumer service delivery operations management
Team leadership and staff development
Business process improvement and optimization
** Procter & Gamble (P&G) is seeking a Consumer Service Operations Manager for its Kobe location to oversee contact center services, manage product categories, and enhance consumer loyalty. The role requires strong leadership and operational skills to maintain high service standards and improve processes. **

Job Summary

  • This role is responsible for overseeing all aspects of the contact center service for assigned product categories to drive consumer loyalty and brand advocacy.
  • The position requires leading a team to manage daily service operations, implement process improvements, and ensure high KPI achievement.
  • Candidates will act as a bridge between consumers and the company, translating customer feedback into actionable product and service enhancements.

Matching Summary

Match Score: 75

** Procter & Gamble (P&G) is seeking a Consumer Service Operations Manager for its Kobe location to oversee contact center services, manage product categories, and enhance consumer loyalty. The role requires strong leadership and operational skills to maintain high service standards and improve processes. **

Skills & Requirements

Must-have

  • Consumer service delivery operations management
  • Team leadership and staff development
  • Business process improvement and optimization
  • Data analysis and performance reporting
  • Japanese native level proficiency

Nice-to-have

  • Experience in call center or hospitality sectors
  • Strategic planning for service quality
  • Cross-functional collaboration skills
  • Brand reputation management experience

Key Requirements

  • Bachelor's degree or higher
  • Native Japanese or JLPT N1 certification
  • TOEIC score of approximately 700 or above
  • Experience in external Japanese communication
  • Prior experience in support centers or consumer services preferred

Work Rights

Not specified

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