Senior Client Delivery Executive

Unisys

Canberra, Australia
Nv2 security clearance required
Service desk leadership experience
Government managed services background
The Client Delivery Executive is responsible for the day-to-day delivery, governance, and financial performance of managed services for a government client

Job Summary

  • The Client Delivery Executive is responsible for the day-to-day delivery, governance, and financial performance of managed services for a government client.
  • This role provides direct oversight of Service Desk performance, managing SLAs, incident trends, and workforce effectiveness to ensure contractual commitments are met.
  • Success in this position requires strong P&L discipline with clear accountability for margin protection and continuous service improvement initiatives.

Matching Summary

The Client Delivery Executive is responsible for the day-to-day delivery, governance, and financial performance of managed services for a government client.

Skills & Requirements

Must-have

  • NV2 Security Clearance required
  • Service Desk leadership experience
  • Government managed services background
  • ITSM process knowledge
  • Account governance and controls
  • P&L and cost control discipline

Nice-to-have

  • Matrix environment collaboration skills
  • Continuous improvement mindset
  • Strong client communication abilities
  • Operational performance monitoring
  • Ad hoc workflow management

Key Requirements

  • NV2 Security Clearance
  • Experience in government IT service delivery
  • Proven track record in Service Desk management

Work Rights

Must hold NV2 Security Clearance

Tailored Resume

Cover Letter