It Service Delivery Leader - Salesforce

Smith+Nephew

Pune, India
Hybrid
Salesforce service delivery ownership
Marketing cloud expertise
Health cloud experience
The IT Service Delivery Manager – Salesforce is responsible for the end‑to‑end operational delivery and continuous improvement of Salesforce services

Job Summary

  • The IT Service Delivery Manager – Salesforce is responsible for the end‑to‑end operational delivery and continuous improvement of Salesforce services.
  • This role owns day‑to‑day service delivery, platform stability, vendor performance, and stakeholder satisfaction.
  • We believe in crafting the greatest good for society and are committed to employee inclusion and wellbeing.

Matching Summary

The IT Service Delivery Manager – Salesforce is responsible for the end‑to‑end operational delivery and continuous improvement of Salesforce services.

Skills & Requirements

Must-have

  • Salesforce service delivery ownership
  • Marketing Cloud expertise
  • Health Cloud experience

Nice-to-have

  • Experience in regulated domains
  • Agile delivery exposure
  • Strong stakeholder communication

Key Requirements

  • 8–12 years of IT delivery experience
  • Hands-on experience with Data 360
  • Salesforce certifications preferred

Work Rights

Not specified

Tailored Resume

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