Contact Centre Advisor - Sg Region

AIA

Cyberjaya, Malaysia
Excellent customer service skills
Experience with crm systems
Ability to resolve complaints
This role requires representatives to provide excellent customer service support to policy holders and financial service consultants

Job Summary

  • This role requires representatives to provide excellent customer service support to policy holders and financial service consultants.
  • You will analyze existing workflows to identify automation opportunities and enhance performance.
  • Join us in helping our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

This role requires representatives to provide excellent customer service support to policy holders and financial service consultants.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Experience with CRM systems
  • Ability to resolve complaints

Nice-to-have

  • Automation and workflow optimization
  • Proactive problem-solving skills
  • Team-oriented culture

Key Requirements

  • Experience in customer service
  • Knowledge of life insurance
  • Familiarity with Power Automate

Work Rights

Not specified

Tailored Resume

Cover Letter