Rick Hendrick Chrysler Dodge Jeep Ram Duluth is seeking a Service Advisor to manage customer service needs related to vehicle maintenance and repair. The role involves advising customers, scheduling appointments, and maintaining high customer satisfaction standards
Job Summary
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
Advises customers on necessary and recommended services and offers additional services and repairs.
Estimates cost of mechanical, electrical, or other repairs and explains the estimate to the customer.
Matching Summary
Match Score: 85
Rick Hendrick Chrysler Dodge Jeep Ram Duluth is seeking a Service Advisor to manage customer service needs related to vehicle maintenance and repair. The role involves advising customers, scheduling appointments, and maintaining high customer satisfaction standards.
Skills & Requirements
Must-have
Identify required maintenance
Advise customers on services
Estimate repair costs
Schedule customer appointments
Maintain CSI standards
Organized and clean work area
Nice-to-have
Demonstrate Core Values
Commitment to customer enthusiasm
Passion for winning
Continuous improvement mindset
Key Requirements
High School Diploma
Automotive field of study
3-5 years of work experience
Previous automotive or customer service experience
Working knowledge of vehicle mechanical operations