Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (at least 50% in-office)
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India, focusing on providing exceptional software support for Human Capital Management solutions. The ideal candidate should have extensive experience in SaaS software support, strong troubleshooting skills, and a collaborative mindset

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India, focusing on providing exceptional software support for Human Capital Management solutions. The ideal candidate should have extensive experience in SaaS software support, strong troubleshooting skills, and a collaborative mindset.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Human Capital Management
  • Talent Management solutions

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • empathy and shared enthusiasm
  • adaptability and passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support
  • Evidence-based troubleshooting experience
  • Support Talent Management solutions

Work Rights

Not specified

Tailored Resume

Cover Letter