JetBlue Airways is seeking an experienced Collaboration Engineer to support and manage enterprise collaboration services, primarily focusing on Microsoft 365 tools. The role involves maintaining high availability of collaboration platforms and requires strong expertise in troubleshooting and governance
Job Summary
Design, implement, and operate collaboration platforms that enable employee productivity and business outcomes, focusing on the Microsoft 365 suite.
Serve as a subject matter expert and Tier 2 / Tier 3 escalation point, ensuring the reliability, security, and continuous improvement of collaboration services.
The role requires availability for overnight travel, flexible hours, emergency response, and 24/7 on-call support.
Matching Summary
Match Score: 85
JetBlue Airways is seeking an experienced Collaboration Engineer to support and manage enterprise collaboration services, primarily focusing on Microsoft 365 tools. The role involves maintaining high availability of collaboration platforms and requires strong expertise in troubleshooting and governance.
Salary
Base: $90,500.00 - $128,600.00 per year; Bonus/Equity: Not specified; Benefits: Healthcare, 401(k) plan and company match, crewmember stock purchase plan, disability coverage, life insurance, free travel
Skills & Requirements
Must-have
Microsoft 365 collaboration services
Microsoft Teams administration
SharePoint Online administration
OneDrive for Business administration
Exchange Online administration
Tier 2 / Tier 3 escalation support
Root cause analysis
Nice-to-have
Power Platform experience
Enterprise telephony migration
ITIL Foundation familiarity
Automation and process improvement
Organizational fit for JetBlue culture
Key Requirements
3 years supporting Microsoft 365 collaboration services
3 years hands-on with Teams, SharePoint Online, OneDrive, Exchange Online
3 years troubleshooting complex issues and root cause analysis