You will drive the design and implementation of Google Gen AI initiatives to enhance business performance and customer experience
Job Summary
You will drive the design and implementation of Google Gen AI initiatives to enhance business performance and customer experience.
The role requires deep expertise in Google CCAI products including Dialogflow CX, Agent Assist, and Insights CX alongside Google Gemini and Vertex AI.
Candidates must possess a strong record of delivering Google contact center solutions while collaborating with cross-functional client teams on strategy and roadmap creation.
Matching Summary
You will drive the design and implementation of Google Gen AI initiatives to enhance business performance and customer experience.
Skills & Requirements
Must-have
Google Generative AI Studio expertise
Google CCAI suite implementation
Dialogflow CX and Vertex AI experience
5+ years Google CCAI solution design
CX management capability assessment
Nice-to-have
Experience with other Conversational AI platforms
CCaaS migration project experience
Agile delivery process proficiency
Strong analytical and storytelling skills
Ability to work in global virtual teams
Key Requirements
Minimum 6+ years of professional experience
MBA or PGDM from tier 1 or 2 university
Thorough understanding of end-to-end Google contact center transformation