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Carl Zeiss Pty Ltd is seeking a Global Support Specialist with extensive technical customer service experience for complex equipment and systems. The role involves diagnosing, repairing, and providing advanced support, requiring strong communication skills and proficiency in English, along with a willingness to travel up to 50%.
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Job Summary
Serve as the most senior level technical customer service engineer, diagnosing and repairing complex equipment and systems across the entire portfolio.
Provide advanced service and support to customers and colleagues, requiring in-depth understanding and application of technical principles.
Develop new business opportunities by understanding customer commercial success and Service at ZEISS, while also training and guiding less experienced staff.
Matching Summary
Match Score: 75
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Carl Zeiss Pty Ltd is seeking a Global Support Specialist with extensive technical customer service experience for complex equipment and systems. The role involves diagnosing, repairing, and providing advanced support, requiring strong communication skills and proficiency in English, along with a willingness to travel up to 50%.
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Skills & Requirements
Must-have
Advanced technical customer service
Complex equipment and systems support
Diagnose and repair failures
Global IMR activities
Customer training
Service KPIs improvement
Nice-to-have
Experience with automated systems
Experience with electron/ion beam systems
Multi-national team collaboration
Customer management and escalation
Strong hands-on mentality
Key Requirements
3-5 years of professional experience in a service relevant context
Technician training or university degree in mechatronics/mechanical engineering, natural science or engineering