Customer Service Representative

Leidos UK

Albuquerque, NM, United States
Base: $17.00 ph; bonus/equity: not specified; bene...
High volume call center
Reply to calls and emails
Document customer communications
Leidos is seeking full-time Customer Service Representatives to support the US Department of Housing and Urban Development (HUD) in their mission to create strong, sustainable, inclusive communities

Job Summary

  • Leidos is seeking full-time Customer Service Representatives to support the US Department of Housing and Urban Development (HUD) in their mission to create strong, sustainable, inclusive communities.
  • As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests, utilizing knowledge bases and SOPs to deliver excellent customer service.
  • Benefits include medical and dental insurance on day one, 401K, life insurance, immediate and ongoing training, company-wide career mobility, and paid time off.

Matching Summary

Leidos is seeking full-time Customer Service Representatives to support the US Department of Housing and Urban Development (HUD) in their mission to create strong, sustainable, inclusive communities.

Salary

Base: $17.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, 401K, Life, AD&D, Voluntary Disability plans

Skills & Requirements

Must-have

  • high volume call center
  • reply to calls and emails
  • document customer communications
  • navigate multiple computer systems
  • strong written and verbal communication
  • handle upset customers

Nice-to-have

  • outthink, outbuild, and outpace
  • disrupt, provoke, and refuse to fail
  • gain knowledge of HUD programs
  • learn about FHA mortgage programs

Key Requirements

  • High School diploma or GED
  • Minimum 2 years contact center experience
  • Experience following Standard Operating Procedures
  • Experience navigating knowledge bases
  • Ability to obtain Public Trust Security clearance

Work Rights

Public Trust Security clearance required

Tailored Resume

Cover Letter