Senior Call Center Manager, Collections

Bmogamretailbriefcase

Base: $86,000.00 - $160,000.00; bonus/equity: not ...
Collections contact center leadership
Kpi management
Regulatory compliance expertise
The Senior Manager will lead the strategic and operational performance of a collections contact center

Job Summary

  • The Senior Manager will lead the strategic and operational performance of a collections contact center.
  • This role focuses on achieving key performance indicators while ensuring an exceptional customer experience.
  • BMO offers a supportive environment with tools and resources for professional growth.

Matching Summary

The Senior Manager will lead the strategic and operational performance of a collections contact center.

Salary

Base: $86,000.00 - $160,000.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, retirement savings plans

Skills & Requirements

Must-have

  • Collections contact center leadership
  • KPI management
  • Regulatory compliance expertise

Nice-to-have

  • Experience in financial services
  • Knowledge of speech analytics
  • Strong communication skills

Key Requirements

  • 7+ years in collections or call center operations
  • 3+ years in senior leadership role
  • Strong knowledge of collections regulations

Work Rights

Not specified

Tailored Resume

Cover Letter