Software Escalation Engineer

CyberArk

Newton, United States
$95,000 – $140,000pyear; commissions or discretion...
**
4th level support in r&d
Reconstruct, debug and fix issues
Proactive monitoring capabilities
** CyberArk is seeking a Software Escalation Engineer to join their team and enhance customer support through proactive monitoring and troubleshooting. The ideal candidate should possess strong technical skills, particularly in C#, and have experience in customer support to ensure seamless service delivery. **

Job Summary

  • As an R&D escalation engineer, you will act both proactively and reactively towards pCloud Commercial and Federal customer success.
  • You will serve as 4th level support in R&D for DV pCloud cases being able to reconstruct, debug and fix issues from the field.
  • The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Matching Summary

Match Score: 75

** CyberArk is seeking a Software Escalation Engineer to join their team and enhance customer support through proactive monitoring and troubleshooting. The ideal candidate should possess strong technical skills, particularly in C#, and have experience in customer support to ensure seamless service delivery. **

Salary

$95,000 – $140,000/year; commissions or discretionary bonus; medical, dental, vision, financial, and other benefits

Skills & Requirements

Must-have

  • 4th level support in R&D
  • reconstruct, debug and fix issues
  • proactive monitoring capabilities
  • customer communication during critical events
  • advanced troubleshooting techniques
  • monitor and improve production services

Nice-to-have

  • problem solver who enjoys challenges
  • passionate about solving customer issues
  • self-learner with great technical skills
  • high attention to details
  • courageous enough to deep dive

Key Requirements

  • 3+ years' experience in C#
  • Bachelor’s degree in Science/Technology/Engineering or equivalent experience
  • Knowledge of AWS and Cloud Computing concepts

Work Rights

Not specified

Tailored Resume

Cover Letter