Job Summary

• Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.
• Design and own structured success and adoption plans aligned to the Specialized Customer Success framework (personas, adoption definitions, maturity milestones, and standard engagements), tailored to each customer’s starting point and objectives.
• Contribute to continuous improvement of Specialized CS motions by sharing learnings, refining playbooks, and helping standardize approaches that can scale without increasing cost to serve.

Matching Summary

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for Bonus Plan or commission/bonus, annual refresh stock grants

Skills & Requirements

Key Requirements

• 3+ years of experience in a customer-facing services role
• 3+ years of experience managing customer relationships
• 3+ years of Contract Lifecycle Management (CLM) experience
• Ability to travel up to 10%

Work Rights