As a CX & Service Designer at AIA, you’ll play a key role in shaping exceptional experiences for our customers, partners, and employees
Job Summary
As a CX & Service Designer at AIA, you’ll play a key role in shaping exceptional experiences for our customers, partners, and employees.
You’ll champion human-centered design principles, lead end-to-end design processes, and ensure every interaction aligns with our strategic goals and customer needs.
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Matching Summary
As a CX & Service Designer at AIA, you’ll play a key role in shaping exceptional experiences for our customers, partners, and employees.
Skills & Requirements
Must-have
human-centered design principles
end-to-end design processes
customer-led thinking
journey maps
Behavioral Economics application
Nice-to-have
supportive and inclusive managers
making a difference
positive lifestyle changes
Key Requirements
Degree qualification in relevant discipline
Experience leading without authority
Proven success in Design Thinking & HCD
Significant practical experience in design disciplines
Demonstrated experience in customer research
Experience in Agile or Lean methodologies preferred
Financial services and insurance experience desired