Strategic Client Account Manager

American Express Global Business Travel

London, United Kingdom
Not specified; not specified; flexible benefits ta...
Strategic account planning and execution
P&l ownership and financial acumen
Executive level communication skills
The role focuses on optimizing services for multinational global clients to maximize customer satisfaction and deliver a best-in-class travel program

Job Summary

  • The role focuses on optimizing services for multinational global clients to maximize customer satisfaction and deliver a best-in-class travel program.
  • Candidates will be responsible for managing multiple Global and EMEA accounts while driving business retention through strategic account plans.
  • Amex GBT offers flexible benefits including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

The role focuses on optimizing services for multinational global clients to maximize customer satisfaction and deliver a best-in-class travel program.

Salary

Not specified; Not specified; Flexible benefits tailored to country

Skills & Requirements

Must-have

  • Strategic account planning and execution
  • P&L ownership and financial acumen
  • Executive level communication skills
  • Client negotiation and relationship management
  • Service delivery performance optimization

Nice-to-have

  • Experience within TMC or SaaS travel environment
  • Proactive risk identification and mitigation
  • Strong understanding of competitive intelligence
  • Innovation in traveler experience enhancement
  • Collaborative inclusive culture mindset

Key Requirements

  • Financial acumen with P&L ownership
  • Experience in TMC or SaaS travel (advantageous)
  • Ability to communicate at Executive level

Work Rights

Not specified

Tailored Resume

Cover Letter