Customer Service Supervisor

Mechanics Bank

Honolulu, Hawaii, US
Base: $22.54 - $38.32 hourly; bonus/equity: eligib...
Onsite
5 years senior csr experience
Leadership in bank operations
Teller software proficiency
Mechanics Bank is seeking a full-time Customer Service Supervisor for their Kahala Branch in Honolulu, Hawaii. The ideal candidate will have at least five years of experience in customer service and banking operations, showcasing leadership abilities and strong customer relations skills

Job Summary

  • This role serves as a leader to assist the branch manager in motivating CSR staff for sales efforts and exemplary customer service.
  • The position requires scheduling staff, managing account operations, and ensuring strict adherence to branch regulatory compliance.
  • Employees are eligible for a comprehensive benefits package including health coverage, 401(k) matching, and up to 25 paid vacation days.

Matching Summary

Match Score: 85

Mechanics Bank is seeking a full-time Customer Service Supervisor for their Kahala Branch in Honolulu, Hawaii. The ideal candidate will have at least five years of experience in customer service and banking operations, showcasing leadership abilities and strong customer relations skills.

Salary

Base: $22.54 - $38.32 hourly; Bonus/Equity: Eligible for commission/incentive plans; Benefits: Medical, dental, vision, 401(k), paid holidays, and volunteer time

Skills & Requirements

Must-have

  • 5 years senior CSR experience
  • Leadership in bank operations
  • Teller software proficiency
  • Sales and service training skills
  • Regulatory compliance knowledge

Nice-to-have

  • Professional staff development skills
  • Negotiation and influencing abilities
  • Community involvement participation
  • Remote approval capabilities
  • Business development prospecting

Key Requirements

  • High School diploma or GED required
  • Minimum 5 years job experience as Senior CSR
  • Ability to demonstrate leadership in bank operations

Work Rights

Not specified

Tailored Resume

Cover Letter