Customer Service Specialist

Kunacapital

Customer success focus
Order creation and expedition
Demand plan maintenance
The company fosters a culture that unifies, embraces uniqueness, and positions for long-term success through common values

Job Summary

  • The company fosters a culture that unifies, embraces uniqueness, and positions for long-term success through common values.
  • The role coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction investigations.
  • Key responsibilities include creating and expediting sales orders, coordinating demand plans, participating in sales/operations meetings, and managing price lists and billing.

Matching Summary

The company fosters a culture that unifies, embraces uniqueness, and positions for long-term success through common values.

Skills & Requirements

Must-have

  • customer success focus
  • order creation and expedition
  • demand plan maintenance
  • sales/operations meeting participation
  • price list maintenance
  • billing and collection resolution
  • customer quote and price support
  • material return coordination
  • progress monitoring
  • reporting for clients and operations
  • production environment understanding
  • communication channels maintenance
  • finished product shipment coordination

Nice-to-have

  • respectful interaction
  • open and honest communication
  • doing the right things
  • teamwork
  • proactive approach
  • effective communication
  • problem-solving
  • detail-oriented
  • leadership
  • decision-making

Key Requirements

  • 2 to 5 years of experience in customer service and/or manufacturing
  • Experience in data analysis, sales, and forecasting
  • Advanced English level
  • Ability to read and interpret contracts and specification sheets

Work Rights

Not specified

Tailored Resume

Cover Letter