Director - Us Institutional Client Service Support

Franklin Templeton

Pasadena, CA, US
Base: $180,000 - $200,000; bonus: annual discretio...
Hybrid
10+ years institutional asset management experience
Deep knowledge of u.s. institutional clients
Ownership of full institutional client lifecycle
The Director is responsible for leading the U.S. Institutional Client Service Support function to ensure best-in-class service delivery across the full client lifecycle

Job Summary

  • The Director is responsible for leading the U.S. Institutional Client Service Support function to ensure best-in-class service delivery across the full client lifecycle.
  • This role partners closely with regional leaders in EMEA and APAC to align on global standards while balancing U.S. regulatory requirements.
  • Employees receive a competitive salary range between $180,000 and $200,000 plus a discretionary bonus and comprehensive benefits including an 85% 401(k) match.

Matching Summary

The Director is responsible for leading the U.S. Institutional Client Service Support function to ensure best-in-class service delivery across the full client lifecycle.

Salary

Base: $180,000 - $200,000; Bonus: Annual discretionary bonus; Benefits: 401(k) with 85% match, healthcare, stock investment program

Skills & Requirements

Must-have

  • 10+ years institutional asset management experience
  • Deep knowledge of U.S. institutional clients
  • Ownership of full institutional client lifecycle
  • Senior-level judgment for complex client matters
  • Experience scaling teams and processes

Nice-to-have

  • Exceptional stakeholder management skills
  • Culture of accountability and client focus
  • Ability to transform service standards
  • Global multi-product environment expertise

Key Requirements

  • 10+ years experience in institutional asset management
  • Proven track record leading high-performing teams
  • Demonstrated success in operational excellence and risk governance

Work Rights

Not specified

Tailored Resume

Cover Letter