The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service to collect on charged off secured and unsecured mortgage debt
Job Summary
The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service to collect on charged off secured and unsecured mortgage debt.
Key duties include managing house inventory, pursuing solutions for post charge-off accounts, re-establishing communication with customers, and negotiating payoffs, settlements, and payment programs.
Newrez offers a comprehensive total rewards package including medical, dental, vision insurance, 401(k) with match, paid leave, and opportunities for community involvement.
Matching Summary
The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service to collect on charged off secured and unsecured mortgage debt.
Skills & Requirements
Must-have
Negotiating payoffs and settlements
Customer communication and relationship building
Locating borrowers using skip tracing
Adhering to FDCPA/CFPB guidelines
Working in a fast-paced environment
Nice-to-have
Empowering employees and encouraging innovation
Investing in employee growth and wellbeing
Showing up for customers and communities
Professional and clear communication
Key Requirements
High School education required
1+ years collection experience preferred
Post charge off/deficiency balance collections experience a plus