Logistics Customer Service Representative (mandarin/cantonese Markets)

Accenture Australia

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Mandarin/cantonese language proficiency
Logistics customer service experience
Order management and supply chain operations
** Accenture Australia is seeking a Logistics Customer Service Representative fluent in Mandarin or Cantonese to manage end-to-end logistics and customer experiences. The role involves handling customer communications, resolving complaints, and updating databases, requiring strong attention to detail and communication skills. **

Job Summary

  • The role supports end-to-end logistics and customer experience for OnProcess Technology's clients.
  • Candidates must handle inbound and outbound communications while resolving escalations and complaints.
  • Proficiency in both Mandarin/Cantonese and English is required to serve specific market segments.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Logistics Customer Service Representative fluent in Mandarin or Cantonese to manage end-to-end logistics and customer experiences. The role involves handling customer communications, resolving complaints, and updating databases, requiring strong attention to detail and communication skills. **

Skills & Requirements

Must-have

  • Mandarin/Cantonese language proficiency
  • Logistics customer service experience
  • Order management and supply chain operations
  • Shipment and delivery status inquiries
  • Database update accuracy

Nice-to-have

  • Strong attention to detail
  • Action-oriented results driver
  • Cross-functional program collaboration
  • High-level logistics tools usage

Key Requirements

  • 1-2 years logistics customer service experience
  • High School Diploma or equivalent
  • Bilingual in Mandarin/Cantonese and English

Work Rights

Not specified

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