Director Of Quality- Samhi

St. Regis Hotels & Resorts

Bangalore, India
On-site
Total quality management
Guest satisfaction
Process improvement
Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating

Job Summary

  • Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating.
  • Works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies.
  • Focuses on continuous improvement at the property level while ensuring alignment with company mission and brand standards.

Matching Summary

Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating.

Skills & Requirements

Must-have

  • Total Quality Management
  • Guest Satisfaction
  • Process Improvement
  • Leadership Coaching
  • Data Analysis

Nice-to-have

  • Customer Service Excellence
  • Strategic Planning
  • Team Development

Key Requirements

  • 2-year degree or 4-year bachelor's degree
  • 4 years or 2 years experience in related areas
  • Experience in guest services, front desk, housekeeping, sales, or management
  • Ability to coach managers on TQM leadership style
  • Familiarity with quality tools and data analysis

Work Rights

Not specified

Tailored Resume

Cover Letter