Advisor I, Sales – Vietnamese

Concentrix

Kuala Lumpur, MYS
Vietnamese language skills
Customer service orientation
Inbound/outbound calls
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Offer additional products and/or services.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • Vietnamese language skills
  • Customer service orientation
  • Inbound/outbound calls
  • Internet customer interaction
  • Product/service knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customers
  • Team player
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter