Member Experience Manager

Eosfitness

North Richland Hills, TX, US
$15—$15 usd ph
On-site
Exceptional customer service delivery
Member concern resolution
Billing issue resolution
EōS Fitness is seeking a Member Experience Manager in North Richland Hills, TX, to enhance customer service and ensure a high-quality experience for members. The role involves addressing member concerns, training staff, and collaborating with department managers to foster a positive gym environment

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in North Richland Hills, TX, to enhance customer service and ensure a high-quality experience for members. The role involves addressing member concerns, training staff, and collaborating with department managers to foster a positive gym environment.

Salary

$15—$15 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Billing issue resolution
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance support

Nice-to-have

  • Embodying core company values
  • Inspiring team culture
  • Online reputation management

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter