Client Care Representative - Individual Protection

SunLife

Taguig City, Philippines
Inbound call center experience
Customer service and support
Proficient windows knowledge
You will work with dynamic colleagues who are experts in their fields and are eager to share their knowledge

Job Summary

  • You will work with dynamic colleagues who are experts in their fields and are eager to share their knowledge.
  • This role is accountable for providing outstanding customer service by resolving telephone inquiries and enhancing customer relationships.
  • You will contribute to building customer loyalty through accurate and timely information and may provide input for process improvements.

Matching Summary

You will work with dynamic colleagues who are experts in their fields and are eager to share their knowledge.

Skills & Requirements

Must-have

  • Inbound call center experience
  • Customer service and support
  • Proficient Windows knowledge
  • Multitasking in fast paced environment
  • Effective verbal and written communication
  • Keyboarding skills

Nice-to-have

  • Customer-centric approach
  • Empathy and emotional control
  • Positive attitude
  • Team player
  • Adaptability to change
  • Attention to detail
  • Open and honest feedback

Key Requirements

  • College graduate of a 4-year course
  • Minimum 1 year inbound call center experience
  • Ability to handle 2 concurrent chats
  • Ability to promote Sun Life products and services

Work Rights

Not specified

Tailored Resume

Cover Letter