People & Communications Services Agent (english Speaker)
KONE Elevator (M) Sdn. Bhd.
Petaling Jaya, Selangor, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers
Job Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
You will secure that every request is logged, work per guidelines to meet SLAs, maintain reminders, and execute quality checks to ensure a streamlined workflow.
KONE is focused on creating an innovative and collaborative working culture where employee engagement, sustainability, and ethical business practices are valued.
Matching Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
Skills & Requirements
Must-have
English fluency
Case management tool
Service Level Agreements (SLAs)
Quality checks
MS Office proficiency
Nice-to-have
Positive attitude
Customer service mindset
Teamwork and independence
Empathy
Key Requirements
Associate degree in HR or Business Administration
Previous HR administration experience
Understanding of labor and social law requirements