Senior Technical Account Manager

Genesys

Fluent in french and english
5 years experience in customer success or contact center
Strong knowledge of cloud contact center technologies
The Senior Technical Account Manager is responsible for delivering technical success to Genesys customers by acting as a relentless problem solver and trusted advisor

Job Summary

  • The Senior Technical Account Manager is responsible for delivering technical success to Genesys customers by acting as a relentless problem solver and trusted advisor.
  • This role requires building strong relationships with customers and partners at all levels while leading operational reviews to achieve specific business outcomes.
  • Genesys offers the opportunity to join a global team of over 6,000 people who embrace empathy and cultivate collaboration to succeed.

Matching Summary

The Senior Technical Account Manager is responsible for delivering technical success to Genesys customers by acting as a relentless problem solver and trusted advisor.

Skills & Requirements

Must-have

  • Fluent in French and English
  • 5 years experience in Customer Success or Contact Center
  • Strong knowledge of Cloud contact center technologies
  • Hands-on experience with IVR and routing call flows
  • Experience with escalation and risk management processes

Nice-to-have

  • Knowledge of Python scripting language
  • Experience with AI/Machine Learning concepts
  • Ability to work flexible hours
  • Proactive innovative thinking
  • Passion for innovation and business strategy

Key Requirements

  • BA/BS Degree or equivalent
  • Minimum 5 years relevant work experience
  • Fluency in French and English
  • Product Certifications maintenance required

Work Rights

Not specified

Tailored Resume

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