Senior Associate Customer Success Manager - Paradox

Workday

Fully remote
Client-facing experience
B2b work settings
Respond and resolve customer issues
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions.
  • Build meaningful relationships with clients to truly understand their challenges, and solution configuration to meet their business and product needs.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience
  • B2B work settings
  • Respond and resolve customer issues
  • Technical support
  • Product training
  • Troubleshoot technical challenges

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Integrity

Key Requirements

  • 3+ years client-facing experience
  • Prior SAAS organization experience
  • Excellent technology skills
  • Excellent written and verbal communication
  • Handle multiple priorities/projects

Work Rights

Not specified

Tailored Resume

Cover Letter