Customer Service Associate

Springfield Leather Company

Springfield, United States
Base: $16.00 ph; bonus/equity: not specified; bene...
Full-time, onsite (monday through friday, with one mandatory saturday per month)
Previous customer service experience required
Strong verbal and written communication skills
Ability to multi-task and prioritize effectively
Springfield Leather Company is seeking a Customer Service Associate to provide exceptional support to customers through various communication channels. The ideal candidate will have previous customer service experience, a passion for helping others, and an eagerness to learn about leathercraft products. This full-time position offers a supportive work environment and a comprehensive benefits package

Job Summary

  • The role involves providing exceptional service through phone, email, and chat while educating customers about leathercraft products.
  • Employees will manage incoming calls, place orders, resolve issues efficiently, and deepen customer relationships as a 'Leather Guru'.
  • The position offers a comprehensive benefits package including health insurance, paid time off, and a simple IRA.

Matching Summary

Match Score: 85

Springfield Leather Company is seeking a Customer Service Associate to provide exceptional support to customers through various communication channels. The ideal candidate will have previous customer service experience, a passion for helping others, and an eagerness to learn about leathercraft products. This full-time position offers a supportive work environment and a comprehensive benefits package.

Salary

Base: $16.00 per hour; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Paid Appointment Time, Simple IRA, HSA, Paid time off, Wholesale Pricing, Casual Dress, Free Coffee

Skills & Requirements

Must-have

  • Previous customer service experience required
  • Strong verbal and written communication skills
  • Ability to multi-task and prioritize effectively

Nice-to-have

  • Experience in educational or craft business
  • Passion for helping people and leathercraft
  • Curiosity for learning about products

Key Requirements

  • Prior customer service experience required
  • Familiarity with office software and phone systems
  • Ability to work one mandatory Saturday per month

Work Rights

Not specified

Tailored Resume

Cover Letter