This role serves as the first point of contact for membership enquiries, feedback, and applications across phone, email, and digital channels
Job Summary
This role serves as the first point of contact for membership enquiries, feedback, and applications across phone, email, and digital channels.
The position balances high-quality customer service with administrative duties including processing memberships, resolving cases, and maintaining data integrity.
Employees benefit from a supportive collaborative team environment in a central Melbourne CBD location with access to RACV Club facilities.
Matching Summary
This role serves as the first point of contact for membership enquiries, feedback, and applications across phone, email, and digital channels.
Skills & Requirements
Must-have
Strong written and verbal communication skills
Proven customer or member service experience
High attention to detail and strong data accuracy
Ability to prioritize tasks and meet deadlines
Nice-to-have
Confidence handling member complaints
Proactive team-focused mindset
Sound financial understanding
Experience with cross-sell or up-sell conversations