Aws Technical Service Management

Betechwithsantander

Mexico
Itil practices for incident management
Servicenow experience
Aws-based services management
You will be responsible for improving ITIL practices for AWS services

Job Summary

  • You will be responsible for improving ITIL practices for AWS services.
  • The role involves leading incident triage and coordinating across teams.
  • You will define operational processes and identify automation opportunities.

Matching Summary

You will be responsible for improving ITIL practices for AWS services.

Skills & Requirements

Must-have

  • ITIL practices for Incident Management
  • ServiceNow experience
  • AWS-based services management

Nice-to-have

  • Strong communication skills
  • Cross-team coordination
  • Stakeholder management

Key Requirements

  • Experience with Dynatrace and Cloudwatch
  • Strong root cause analysis skills
  • Experience in problem management

Work Rights

Not specified

Tailored Resume

Cover Letter