Technical bridge between digital ecosystem and airline customers
Lead technical deployment of skywise core x
Provide advanced l2/l3 technical support
The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focused on deploying advanced digital solutions and ensuring operational excellence
Job Summary
The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focused on deploying advanced digital solutions and ensuring operational excellence.
Primary responsibilities include leading the technical deployment of Skywise Core X, providing advanced L2/L3 technical support, and acting as the 'Voice of the Customer' to influence the future product roadmap.
The company offers a stable, full-time employment contract with flexible working hours, a hybrid model, training and development opportunities, and comprehensive benefits including medical coverage and life insurance.
Matching Summary
The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focused on deploying advanced digital solutions and ensuring operational excellence.
Skills & Requirements
Must-have
technical bridge between digital ecosystem and airline customers
lead technical deployment of Skywise Core X
provide advanced L2/L3 technical support
voice of the customer for product management
fluent in English written and verbal
Nice-to-have
proactive support and regular meetings
develop engagement plans for key accounts
collaborate with marketing and support teams
act with integrity and commitment
Key Requirements
4+ years professional experience
Bachelor's or Master's in Engineering, Computer Science, IT, or equivalent
SaaS expertise and technical issue resolution
Familiarity with Big Data, AI, databases, or web technologies
Understanding of Airline Maintenance, Engineering, Flight Operations