Patient Experience Specialist Lead

Corewell Health

Southfield, Michigan, US
Hybrid
Operational improvement projects
Patient and family experiences
Design thinking
Leads and manages operational improvement projects throughout the organization including both clinical and non-clinical areas to accomplish measurable improvements in patient and family experiences as evidenced by data sets

Job Summary

  • Leads and manages operational improvement projects throughout the organization including both clinical and non-clinical areas to accomplish measurable improvements in patient and family experiences as evidenced by data sets.
  • Develop and drive evidence-based, effective improvement interventions to close Patient Experience gaps.
  • Corewell Health offers a comprehensive benefits package to meet your financial, health, and work/life balance goals.

Matching Summary

Leads and manages operational improvement projects throughout the organization including both clinical and non-clinical areas to accomplish measurable improvements in patient and family experiences as evidenced by data sets.

Skills & Requirements

Must-have

  • operational improvement projects
  • patient and family experiences
  • design thinking
  • human centered design
  • stakeholder management

Nice-to-have

  • consumer lens
  • interconnected, collaborative culture
  • advocate for equity

Key Requirements

  • Bachelor's Degree or equivalent Healthcare Related Field
  • 5 years of relevant experience Leading change
  • Master's Degree Healthcare Related Field
  • 5 years of relevant experience Formal manager or supervisor
  • 5 years of relevant experience Driving improvement initiatives
  • CRT-At least one License and/or Certification in area of specialty - Certified Patient Experience Professional 3 Yrs
  • LIC-Registered Nurse (RN) - STATE_MI State of Michigan

Work Rights

Not specified

Tailored Resume

Cover Letter