Offsite Service Delivery Manager

JLL

Arlington, VA, US
Base: $110,000.00 – $159,500.00 usd py; bonus/equi...
Onsite
5+ years meetings and events management
2+ years meetings operations management
Cross-functional team project management
JLL is seeking an Offsite Service Delivery Manager to oversee the execution of offsite meetings and events for their Global Travel and Events program. The ideal candidate will have extensive experience in meetings and events management, a customer-centric approach, and skills in project management and compliance

Job Summary

  • This role manages the end-to-end offsite program for tech company employees, focusing on best-in-class travel and meeting programs.
  • The position requires monitoring service levels, resolving escalations, and driving continuous improvement to exceed customer satisfaction goals.
  • JLL offers a comprehensive benefits package including 100% paid parental leave, early access to earned wages, and a supportive culture prioritizing wellness.

Matching Summary

Match Score: 85

JLL is seeking an Offsite Service Delivery Manager to oversee the execution of offsite meetings and events for their Global Travel and Events program. The ideal candidate will have extensive experience in meetings and events management, a customer-centric approach, and skills in project management and compliance.

Salary

Base: $110,000.00 – $159,500.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, 401(k) matching

Skills & Requirements

Must-have

  • 5+ years meetings and events management
  • 2+ years meetings operations management
  • Cross-functional team project management
  • Cvent or Stova meeting management technology
  • Venue sourcing and contract management

Nice-to-have

  • CMP certification or industry credentials
  • Strategic Meetings Management Program experience
  • Third-party vendor agency experience
  • Global team collaboration skills
  • Customer-obsessed culture mindset

Key Requirements

  • Bachelor's degree in Hospitality or equivalent
  • Authorization to work in the US without sponsorship
  • Intermediate to advanced Meeting Management technology experience

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter