Customer Support Associate

Fanatics Collectibles

New York, NY, United States
Base: $20 - $25 usd; bonus/equity: not specified; ...
On-site
Support all inquiries and issues
Model exemplary service
Develop product knowledge
Customer Support Associates act as a liaison between Fanatics Collectibles and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available

Job Summary

  • Customer Support Associates act as a liaison between Fanatics Collectibles and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available.
  • These roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more.
  • We are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.

Matching Summary

Customer Support Associates act as a liaison between Fanatics Collectibles and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available.

Salary

Base: $20 - $25 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Support all inquiries and issues
  • Model exemplary service
  • Develop product knowledge
  • Work flexible hours

Nice-to-have

  • Passion to serve
  • Build relationships with repeat collectors
  • Proactive and enterprising

Key Requirements

  • General knowledge of trading cards
  • Strong problem-solving abilities
  • Excellent communication skills
  • Proficiency in MS Suite
  • Familiarity with contact center metrics
  • Experience with web message, voice, and email

Work Rights

Not specified

Tailored Resume

Cover Letter