Customer Experience Specialist - Accounting

Xero

United Kingdom
Hybrid (remote, with specified work schedules)
Strong foundation in accounting or bookkeeping
Experience in service-oriented environment
Ability to explain complex information simply
Xero is seeking a Customer Experience Specialist to provide exceptional support to small business owners, bookkeepers, and accountants. The role emphasizes building strong customer relationships through effective problem-solving and proactive outreach, requiring a solid understanding of accounting principles

Job Summary

  • You will serve as a key brand ambassador providing world-class support to small business owners, bookkeepers, and accountants.
  • The role involves proactive outreach and efficient problem-solving across various channels to help customers unlock the full value of Xero's features.
  • You will join a collaborative team that embraces new tools including Generative AI and Salesforce to enhance customer experience delivery.

Matching Summary

Match Score: 85

Xero is seeking a Customer Experience Specialist to provide exceptional support to small business owners, bookkeepers, and accountants. The role emphasizes building strong customer relationships through effective problem-solving and proactive outreach, requiring a solid understanding of accounting principles.

Skills & Requirements

Must-have

  • Strong foundation in accounting or bookkeeping
  • Experience in service-oriented environment
  • Ability to explain complex information simply

Nice-to-have

  • Natural ability to build trust with customers
  • Confidence in making customer-benefit decisions
  • Adaptability to change in fast-paced setting

Key Requirements

  • Completed qualification or current studies in accounting (e.g., AAT Level 4)
  • Experience meeting quality targets in service environments
  • Proficiency with Google Workspace or Microsoft Office

Work Rights

Not specified

Tailored Resume

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