Ms National - ​itsm - Major Incident Senior Associate ​- Operate

PRICEWATERHOUSECOOPERS

Major incident management
Sap applications and integrations
Itil major incident management processes
Owns and drives the end-to-end management of Major Incidents impacting SAP & other systems, ensuring rapid service restoration, effective stakeholder communication, and root cause prevention with minimal business disruption

Job Summary

  • Owns and drives the end-to-end management of Major Incidents impacting SAP & other systems, ensuring rapid service restoration, effective stakeholder communication, and root cause prevention with minimal business disruption.
  • Lead and manage Major Incidents (P1 / P2) impacting SAP applications and integrations & other systems, acting as the single point of command during major incidents.
  • Provide clear, timely, and accurate communications to business stakeholders and leadership, translating technical SAP issues into business impact language.

Matching Summary

Owns and drives the end-to-end management of Major Incidents impacting SAP & other systems, ensuring rapid service restoration, effective stakeholder communication, and root cause prevention with minimal business disruption.

Skills & Requirements

Must-have

  • Major Incident Management
  • SAP applications and integrations
  • ITIL Major Incident Management processes
  • ServiceNow or equivalent ITSM tools
  • Leadership under pressure
  • Crisis management skills

Nice-to-have

  • Continuous improvement
  • Client connections
  • Deepening technical expertise
  • Anticipate needs
  • Embracing ambiguity

Key Requirements

  • 6–10 years of experience in ITSM Incident / Major Incident Management
  • Hands-on experience with ServiceNow or equivalent ITSM tools
  • Readiness for 24*7 coverage & support
  • ITIL v3 / ITIL 4 certification (preferred)
  • SAP technical or functional background (preferred)
  • Experience with SAP on cloud platforms (AWS, Azure) (preferred)

Work Rights

Not specified

Tailored Resume

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