PARKROYAL PICKERING HOTEL PTE. LTD. is seeking a Guest Service Executive (Telephone Operator) to manage reservations, guest inquiries, and administrative tasks in a fast-paced hospitality environment. The ideal candidate should possess strong communication skills, attention to detail, and at least one year of relevant experience in the hotel industry
Job Summary
The role serves as the central point of contact for guests via phone, email, and messages while handling all reservation-related tasks.
Candidates must maintain strong system proficiency in Opera Cloud and StayPlease to ensure accurate daily operations.
The position requires the ability to work rotating shifts, including weekends and public holidays, within a professional hotel environment.
Matching Summary
Match Score: 75
PARKROYAL PICKERING HOTEL PTE. LTD. is seeking a Guest Service Executive (Telephone Operator) to manage reservations, guest inquiries, and administrative tasks in a fast-paced hospitality environment. The ideal candidate should possess strong communication skills, attention to detail, and at least one year of relevant experience in the hotel industry.
Skills & Requirements
Must-have
Minimum one year hospitality experience
Proficiency in Opera Cloud and StayPlease
Strong telephone communication skills
Ability to work rotating shifts including weekends
Detail-oriented and organized mindset
Nice-to-have
Experience training new hires
Knowledge of local attractions and dining
Customer-focused service mindset
Ability to multitask in fast-paced environment
Key Requirements
One year minimum experience in hotel or hospitality